Thank you for choosing Krashaa. Your satisfaction is our priority, and we want to make sure your shopping experience with us exceeds your expectations. Please take a moment to review our return and exchange policy.
Return Policy:
We understand that sometimes a product might not meet your expectations. You have 7 days from the date of purchase to return an item for a full refund. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Proof of purchase is required.
Exchange Policy:
If you received a damaged or defective item, or if you’d like to exchange it for a different size or color, we are here to help. Please contact our customer service team within 7 days of receiving your order to initiate the exchange process.
How to Initiate a Return or Exchange:
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Contact our customer service team at [email protected] or contact us at our whatsapp group which you will find on our site to notify us of your return or exchange request.
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Our team will provide you with detailed instructions on how to return the item or proceed with the exchange.
Refunds:
Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Shipping:
You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions or concerns regarding our return and exchange policy, feel free to reach out to our customer service team at [email protected].
Thank you for being a valued customer at Krashaa. We appreciate your trust in our products and service.
