FAQ

Currently, we only ship within Australia. We are actively exploring options to expand our shipping services to additional countries in the future.

Our return policy allows you to return unused items within 7 days of purchase for a full refund. Please refer to our Return and Exchange Policy for more details.

Once your order is dispatched, you will receive an email with tracking information. You can monitor the progress of your delivery using the provided details.

We process orders quickly to ensure prompt delivery. Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please double-check your order before confirming.

We accept various payment methods, including VISA, Master Card, American Express, ApplePay Paypal and Credit Cards. Rest assured, our payment process is secure and reliable.

Yes, your payment information is secure with us. We use encrypted technology and follow industry best practices to safeguard your financial details. Rest assured that your privacy and security are our top priorities.

At this time, our system supports the use of a single payment method per order. Please ensure you have sufficient funds or credit on your chosen payment method before completing the transaction.

We are transparent about our pricing, and the amount displayed at checkout includes the product cost and any applicable taxes or shipping fees. You won’t encounter any hidden fees.

If you cancel an order or return an item, the refund will be processed to the original payment method used for the purchase. Please allow a reasonable amount of time for the refund to reflect in your account.

We occasionally run promotions or discounts tied to specific payment methods. Keep an eye on our website or subscribe to our newsletter to stay informed about any exclusive offers.

For security reasons, we do not store payment information. You will need to enter your payment details for each new transaction.

At Krashaa, we prioritize quality, uniqueness, and customer satisfaction. Our carefully curated selection sets us apart, offering you a one-of-a-kind shopping experience.

Our products are thoughtfully designed, keeping current trends and customer preferences in mind. We focus on quality materials and craftsmanship to ensure you receive premium, standout items.

Quality is our utmost priority. We source our products from reputable suppliers, and each item undergoes rigorous quality checks to meet our high standards. We want you to shop with confidence.

Our customer service team is dedicated to providing prompt and friendly assistance. We strive to address your inquiries or concerns with efficiency, making your experience with Krashaa exceptional.

Absolutely! We pride ourselves on offering exclusive and unique items that you won’t find everywhere. Our team is always on the lookout for distinctive products to enhance your style.

We have a dedicated team that stays abreast of the latest fashion trends and emerging styles. This ensures that our product offerings are current, keeping you at the forefront of fashion.

We value all customer feedback, whether positive or constructive. Your input helps us improve and refine our offerings. We appreciate your insights and strive to meet and exceed your expectations.

You can reach our customer service team by emailing us at [email protected]. We strive to respond to all inquiries promptly.

Our customer service team is available during regular business hours unless it’s super urgent. We do our best to respond to emails and calls as quickly as possible during these times.

Currently, Krashaa operates exclusively online, and we don’t have a physical store or showroom. For any assistance, please contact us through our online channels.

We aim to respond to all inquiries within 12-24 business hours. During peak times or promotions, response times may vary, but rest assured, we’re working diligently to assist you.

To better assist you, please include your order number and a detailed description of your inquiry or concern. This information helps us address your specific issue more efficiently.

Once an order is placed, modifications or cancellations may not be possible due to our quick processing times. Please double-check your order before confirming to avoid any issues.

If you’ve received a damaged or defective item, please contact our customer service team immediately. Provide clear details and, if possible, attach photos to help us assess and address the issue promptly.

At this time, we don’t offer live chat support. However, you can reach us via whatsapp at 0420557342.

Absolutely. We take your privacy seriously. Any information shared with our customer service team is treated with the utmost confidentiality and is solely used to assist with your inquiry.